U.S. Customer Relationship Management Market Size, Revenue, Growth, Trend & Forecast Analysis, 2022 – 2029, By Deployment, By End-use, By Application, By Country & By Region
U.S. Customer Relationship Management Market Report Overview
U.S. Customer Relationship Management market garnered a revenue of USD 27.2 billion in the year 2021 globally, growing at a compound annual growth (CAGR) of 16.2% over the forecast period. The market has been observed to be growing at a steady growth rate over the last three years, however with the impact of COVID-19 pandemic globally, the business conditions are expected to change. The market size may reduce significantly or increase with a spike depending on how the value chain has been affected in the entire End-use.
Players that are operational in the market for a longer period of time are anticipated to absorb the sudden changes, losses and increased operational costs better than those who have recently entered the market. The report focuses on numerous factors that are anticipated to impact the market growth directly and indirectly. The report categorically analyses the growth patterns of different segments based on multiple derivation models.
Both the qualitative and quantitative aspects have been covered under the report. The U.S. Customer Relationship Management market report includes market size, drivers, restraints, opportunities and trends that will help you understand the market dynamics in detail. Moreover, the report will include market estimates & forecasts in terms of revenue for the overall market along with the segments mentioned in the study. The report focuses on providing a holistic view of the entire market scenario from multiple unmatched detailed analysis mentioned in the report.
What to expect from the report?
U.S. Customer Relationship Management Total Available Market (TAM) Size
U.S. Customer Relationship Management Serviceable Available Market (SAM) Size
Business Implications of COVID-19 on the Overall Market
Market Share/ Revenue Share (%) of Top Market Players in Total Market Size (2021)
Market Size & Forecast (2018-2029) At Country & Regional Level, By Segments
Overview & Analysis of Key Players Operating in the Market
U.S. Customer Relationship Management Market Revenue 2020
Global market revenue in 2020 will be derived taking into various micro & macro level factors; along with COVID-19 pandemic
Competitive Analysis
Company Market Share Analysis, 2019 (%)
Supply Chain Analysis
Analysis pertaining to several participants of supply chain such as raw End-use suppliers, distributors, & OEMs along with others will be highlighted in the study
Data Source
Primary & Secondary Research, Internal Data Base & Company Annual Reports
Regions Included
North America, Europe, Asia Pacific, Latin America, & Middle East & Africa
Countries Included
U.S., Canada, U.K., Germany, France, Mexico, Brazil, China, India, Japan, South Korea, UAE, South Africa
Table of Contents
Chapter 1. Research Methodology & Data Sources
1.1. Data Analysis Models
1.2. Research Scope & Assumptions
1.3. List of Primary & Secondary Data Sources
Chapter 2. Executive Summary
Chapter 3. U.S. Customer Relationship Management Market: Industry Analysis
3.1. Market segmentation
3.2. Supply chain analysis
3.3. Porter’s 5 forces analysis
3.4. PEST analysis
3.5. Market Dynamics
3.5.1. Market driver analysis
3.5.2. Market restraint analysis
3.5.3. Market opportunity analysis
3.6. Company Market Share Analysis, 2019
Chapter 4. U.S. Customer Relationship Management Market : Deployment Insights
4.1. Global End-use Historic Market Data & Future Forecasts, 2018-2029
4.2. On-Premise
4.2.1. Historic Market Data & Future Forecasts, 2018-2029
4.2.2. Historic Market Data & Future Forecasts by Region, 2018-2029
4.3. Cloud
4.3.1. Historic Market Data & Future Forecasts, 2018-2029
4.3.2. Historic Market Data & Future Forecasts by Region, 2018-2029
Chapter 5. U.S. Customer Relationship Management Market: End-use Insights
5.1. Global End-use Historic Market Data & Future Forecasts, 2018-2029
5.2. SMEs
5.2.1. Historic Market Data & Future Forecasts, 2018-2029
5.2.2. Historic Market Data & Future Forecasts by Region, 2018-2029
5.3. Large Enterprises
5.3.1. Historic Market Data & Future Forecasts, 2018-2029
5.3.2. Historic Market Data & Future Forecasts by Region, 2018-2029
Chapter 6. U.S. Customer Relationship Management Market: Application Insights
6.1. Global Application Historic Market Data & Future Forecasts, 2018-2029
6.2. BFSI
6.2.1. Historic Market Data & Future Forecasts, 2018-2029
6.2.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.3. Discrete Manufacturing
6.3.1. Historic Market Data & Future Forecasts, 2018-2029
6.3.2. Historic Market Data & Future Forecasts, By Region, 2018-2029
6.4. Retail
6.4.1. Historic Market Data & Future Forecasts, 2018-2029
6.4.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.5. IT & Telecom
6.5.1. Historic Market Data & Future Forecasts, 2018-2029
6.5.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.6. Healthcare
6.6.1. Historic Market Data & Future Forecasts, 2018-2029
6.6.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.7. Government & Education
6.7.1. Historic Market Data & Future Forecasts, 2018-2029
6.7.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.8. Others
6.8.1. Historic Market Data & Future Forecasts, 2018-2029
6.8.2. Historic Market Data & Future Forecasts by Region, 2018-2029
Chapter 7. Company Profiles
7.1. Adobe Systems Inc.
7.1.1. Company Overview
7.1.2. Financial performance
7.1.3. Product Benchmarking
7.1.4. Recent developments
7.2. Genesys
7.2.1. Company Overview
7.2.2. Financial performance
7.2.3. Product Benchmarking
7.2.4. Recent developments
7.3. HubSpot Inc.
7.3.1. Company Overview
7.3.2. Financial performance
7.3.3. Product Benchmarking
7.3.4. Recent developments
7.4. INSIGHTLY, INC.
7.4.1. Company Overview
7.4.2. Financial performance
7.4.3. Product Benchmarking
7.4.4. Recent developments
7.5. MICROSOFT CORPORATION
7.5.1. Company Overview
7.5.2. Financial performance
7.5.3. Product Benchmarking
7.5.4. Recent developments
7.6. Nimble
7.6.1. Company Overview
7.6.2. Financial performance
7.6.3. Product Benchmarking
7.6.4. Recent developments
7.7. Oracle Corporation
7.7.1. Company Overview
7.7.2. Financial performance
7.7.3. Product Benchmarking
7.7.4. Recent developments
7.8. SAP SE
7.8.1. Company Overview
7.8.2. Financial performance
7.8.3. Product Benchmarking
7.8.4. Recent developments
7.9. Salesforce.com, Inc.
7.9.1. Company Overview
7.9.2. Financial performance
7.9.3. Product Benchmarking
7.9.4. Recent developments
7.10. SugarCRM Inc.
7.10.1. Company Overview
7.10.2. Financial performance
7.10.3. Product Benchmarking
7.10.4. Recent developments
List of Tables
Table 1 U.S. Customer Relationship Management Market Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 2 U.S. Customer Relationship Management Market Data & Future Forecasts, By Region, 2018-2029(USD Billion)
Table 3 U.S. Customer Relationship Management Market Data & Future Forecasts, By Deployment, 2018-2029(USD Billion)
Table 4 On-Premise Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 5 Cloud Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 6 U.S. Customer Relationship Management Market Data & Future Forecasts, By End-use, 2018-2029(USD Billion)
Table 7 SMEs Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 8 Large Enterprises Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 9 U.S. Customer Relationship Management Market Data & Future Forecasts, By Application, 2018-2029(USD Billion)
Table 10 BFSI Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 11 Discrete Manufacturing Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 12 Retail Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 13 IT & Telecom Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 14 Healthcare Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 15 Government & Education Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 16 Others Market Data & Future Forecasts, 2018-2029(USD Billion)
List of Figures
Fig.1 Data Analysis Model
Fig.2 U.S. Customer Relationship Management Market, by 2018-2029(USD Billion)
Fig.3 U.S. Customer Relationship Management Market Segmentation
Fig.4 Supply chain analysis
Fig.5 U.S. Customer Relationship Management Market Driver Anlaysis
Fig.6 U.S. Customer Relationship Management Market Restraint Analysis
Fig.7 U.S. Customer Relationship Management Market Opportunity Analysis
Fig.8 Porters 5 Forces Model
Fig.9 PEST Analysis- U.S. Customer Relationship Management Market
Fig.10 Company Market Share Analysis, 2019
U.S. Customer Relationship Management Market Segmentation:
U.S. Customer Relationship Management Market, By Deployment (2018-2021)
On-Premise
Cloud
U.S. Customer Relationship Management Market, By End-use (2018-2029)
SMEs
Large Enterprises
U.S. Customer Relationship Management Market, By Application (2018-2029)
BFSI
Discrete Manufacturing
Retail
IT & Telecom
Healthcare
Government & Education
Others
Major Players Operating in the U.S. Customer Relationship Management Market:
U.S. Customer Relationship Management Market Report Overview
U.S. Customer Relationship Management market garnered a revenue of USD 27.2 billion in the year 2021 globally, growing at a compound annual growth (CAGR) of 16.2% over the forecast period. The market has been observed to be growing at a steady growth rate over the last three years, however with the impact of COVID-19 pandemic globally, the business conditions are expected to change. The market size may reduce significantly or increase with a spike depending on how the value chain has been affected in the entire End-use.
Players that are operational in the market for a longer period of time are anticipated to absorb the sudden changes, losses and increased operational costs better than those who have recently entered the market. The report focuses on numerous factors that are anticipated to impact the market growth directly and indirectly. The report categorically analyses the growth patterns of different segments based on multiple derivation models.
Both the qualitative and quantitative aspects have been covered under the report. The U.S. Customer Relationship Management market report includes market size, drivers, restraints, opportunities and trends that will help you understand the market dynamics in detail. Moreover, the report will include market estimates & forecasts in terms of revenue for the overall market along with the segments mentioned in the study. The report focuses on providing a holistic view of the entire market scenario from multiple unmatched detailed analysis mentioned in the report.
What to expect from the report?
U.S. Customer Relationship Management Total Available Market (TAM) Size
U.S. Customer Relationship Management Serviceable Available Market (SAM) Size
Business Implications of COVID-19 on the Overall Market
Market Share/ Revenue Share (%) of Top Market Players in Total Market Size (2021)
Market Size & Forecast (2018-2029) At Country & Regional Level, By Segments
Overview & Analysis of Key Players Operating in the Market
U.S. Customer Relationship Management Market Revenue 2020
Global market revenue in 2020 will be derived taking into various micro & macro level factors; along with COVID-19 pandemic
Competitive Analysis
Company Market Share Analysis, 2019 (%)
Supply Chain Analysis
Analysis pertaining to several participants of supply chain such as raw End-use suppliers, distributors, & OEMs along with others will be highlighted in the study
Data Source
Primary & Secondary Research, Internal Data Base & Company Annual Reports
Regions Included
North America, Europe, Asia Pacific, Latin America, & Middle East & Africa
Countries Included
U.S., Canada, U.K., Germany, France, Mexico, Brazil, China, India, Japan, South Korea, UAE, South Africa
Table of Contents
Chapter 1. Research Methodology & Data Sources
1.1. Data Analysis Models
1.2. Research Scope & Assumptions
1.3. List of Primary & Secondary Data Sources
Chapter 2. Executive Summary
Chapter 3. U.S. Customer Relationship Management Market: Industry Analysis
3.1. Market segmentation
3.2. Supply chain analysis
3.3. Porter’s 5 forces analysis
3.4. PEST analysis
3.5. Market Dynamics
3.5.1. Market driver analysis
3.5.2. Market restraint analysis
3.5.3. Market opportunity analysis
3.6. Company Market Share Analysis, 2019
Chapter 4. U.S. Customer Relationship Management Market : Deployment Insights
4.1. Global End-use Historic Market Data & Future Forecasts, 2018-2029
4.2. On-Premise
4.2.1. Historic Market Data & Future Forecasts, 2018-2029
4.2.2. Historic Market Data & Future Forecasts by Region, 2018-2029
4.3. Cloud
4.3.1. Historic Market Data & Future Forecasts, 2018-2029
4.3.2. Historic Market Data & Future Forecasts by Region, 2018-2029
Chapter 5. U.S. Customer Relationship Management Market: End-use Insights
5.1. Global End-use Historic Market Data & Future Forecasts, 2018-2029
5.2. SMEs
5.2.1. Historic Market Data & Future Forecasts, 2018-2029
5.2.2. Historic Market Data & Future Forecasts by Region, 2018-2029
5.3. Large Enterprises
5.3.1. Historic Market Data & Future Forecasts, 2018-2029
5.3.2. Historic Market Data & Future Forecasts by Region, 2018-2029
Chapter 6. U.S. Customer Relationship Management Market: Application Insights
6.1. Global Application Historic Market Data & Future Forecasts, 2018-2029
6.2. BFSI
6.2.1. Historic Market Data & Future Forecasts, 2018-2029
6.2.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.3. Discrete Manufacturing
6.3.1. Historic Market Data & Future Forecasts, 2018-2029
6.3.2. Historic Market Data & Future Forecasts, By Region, 2018-2029
6.4. Retail
6.4.1. Historic Market Data & Future Forecasts, 2018-2029
6.4.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.5. IT & Telecom
6.5.1. Historic Market Data & Future Forecasts, 2018-2029
6.5.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.6. Healthcare
6.6.1. Historic Market Data & Future Forecasts, 2018-2029
6.6.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.7. Government & Education
6.7.1. Historic Market Data & Future Forecasts, 2018-2029
6.7.2. Historic Market Data & Future Forecasts by Region, 2018-2029
6.8. Others
6.8.1. Historic Market Data & Future Forecasts, 2018-2029
6.8.2. Historic Market Data & Future Forecasts by Region, 2018-2029
Chapter 7. Company Profiles
7.1. Adobe Systems Inc.
7.1.1. Company Overview
7.1.2. Financial performance
7.1.3. Product Benchmarking
7.1.4. Recent developments
7.2. Genesys
7.2.1. Company Overview
7.2.2. Financial performance
7.2.3. Product Benchmarking
7.2.4. Recent developments
7.3. HubSpot Inc.
7.3.1. Company Overview
7.3.2. Financial performance
7.3.3. Product Benchmarking
7.3.4. Recent developments
7.4. INSIGHTLY, INC.
7.4.1. Company Overview
7.4.2. Financial performance
7.4.3. Product Benchmarking
7.4.4. Recent developments
7.5. MICROSOFT CORPORATION
7.5.1. Company Overview
7.5.2. Financial performance
7.5.3. Product Benchmarking
7.5.4. Recent developments
7.6. Nimble
7.6.1. Company Overview
7.6.2. Financial performance
7.6.3. Product Benchmarking
7.6.4. Recent developments
7.7. Oracle Corporation
7.7.1. Company Overview
7.7.2. Financial performance
7.7.3. Product Benchmarking
7.7.4. Recent developments
7.8. SAP SE
7.8.1. Company Overview
7.8.2. Financial performance
7.8.3. Product Benchmarking
7.8.4. Recent developments
7.9. Salesforce.com, Inc.
7.9.1. Company Overview
7.9.2. Financial performance
7.9.3. Product Benchmarking
7.9.4. Recent developments
7.10. SugarCRM Inc.
7.10.1. Company Overview
7.10.2. Financial performance
7.10.3. Product Benchmarking
7.10.4. Recent developments
List of Tables
Table 1 U.S. Customer Relationship Management Market Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 2 U.S. Customer Relationship Management Market Data & Future Forecasts, By Region, 2018-2029(USD Billion)
Table 3 U.S. Customer Relationship Management Market Data & Future Forecasts, By Deployment, 2018-2029(USD Billion)
Table 4 On-Premise Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 5 Cloud Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 6 U.S. Customer Relationship Management Market Data & Future Forecasts, By End-use, 2018-2029(USD Billion)
Table 7 SMEs Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 8 Large Enterprises Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 9 U.S. Customer Relationship Management Market Data & Future Forecasts, By Application, 2018-2029(USD Billion)
Table 10 BFSI Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 11 Discrete Manufacturing Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 12 Retail Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 13 IT & Telecom Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 14 Healthcare Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 15 Government & Education Market Data & Future Forecasts, 2018-2029(USD Billion)
Table 16 Others Market Data & Future Forecasts, 2018-2029(USD Billion)
List of Figures
Fig.1 Data Analysis Model
Fig.2 U.S. Customer Relationship Management Market, by 2018-2029(USD Billion)
Fig.3 U.S. Customer Relationship Management Market Segmentation
Fig.4 Supply chain analysis
Fig.5 U.S. Customer Relationship Management Market Driver Anlaysis
Fig.6 U.S. Customer Relationship Management Market Restraint Analysis
Fig.7 U.S. Customer Relationship Management Market Opportunity Analysis
Fig.8 Porters 5 Forces Model
Fig.9 PEST Analysis- U.S. Customer Relationship Management Market
Fig.10 Company Market Share Analysis, 2019
U.S. Customer Relationship Management Market Segmentation:
U.S. Customer Relationship Management Market, By Deployment (2018-2021)
On-Premise
Cloud
U.S. Customer Relationship Management Market, By End-use (2018-2029)
SMEs
Large Enterprises
U.S. Customer Relationship Management Market, By Application (2018-2029)
BFSI
Discrete Manufacturing
Retail
IT & Telecom
Healthcare
Government & Education
Others
Major Players Operating in the U.S. Customer Relationship Management Market:
Adobe Systems Inc.
Genesys
HubSpot Inc.
Insightly, inc.
Microsoft Corporation
Nimble
Oracle Corporation
SAP SE
com, Inc.
SugarCRM Inc.
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