North America Customer Experience Management Market Size, Revenue, Growth, Trend & Forecast Analysis, 2020 - 2027, By Deployment, By Analytical Tool, By TouchPoint, By End-User,&By Country

  • Report Id: TECDHR 7785
  • Published Date: August, 2020
  • No of Pages: 150
  • Format: Electronic (PDF)
  • Publisher: DataHorizzon Research
  • Category:

North America Customer Experience Management Market Report Overview

North America customer experience management market garnered revenue of USD 2.8 billion in the year 2019 globally, growing at a compound annual growth (CAGR) of 14.7% over the forecast period.The market has been observed to be growing at a steady growth rate over the last three years, however with the impact of COVID-19 pandemic globally; the business conditions are expected to change. The market size may reduce significantly or increase with a spike depending on how the value chain has been affected in the entire process.

Players that are operational in the market for a longer period of time are anticipated to absorb the sudden changes, losses and increased operational costs better than those who have recently entered the market. The report focuses on numerous factors that are anticipated to impact the market growth directly and indirectly. The report categorically analyses the growth patterns of different segments based on multiple derivation models.

Both the qualitative and quantitative aspects have been covered under the report. The North America Customer Experience Management market report includes market size, drivers, restraints, opportunities and trends that will help you understand the market dynamics in detail. Moreover, the report will include market estimates & forecasts in terms of revenue for the overall market along with the segments mentioned in the study. The report focuses on providing a holistic view of the entire market scenario from multiple unmatched detailed analysis mentioned in the report.

What to expect from the report?

  • North America Customer Experience ManagementTotal Available Market (TAM)Size
  • North America Customer Experience ManagementServiceable Available Market (SAM) Size
  • Business Implications of COVID-19 on the Overall Market
  • Market Share/ Revenue Share (%) of Top Market Players in Total Market Size (2019)
  • Market Size & Forecast (2016-2027) At Country Level, By Segments
  • Overview & Analysis of Key Players Operating in the Market

Key Highlights:

Parameters

Description

COVID-19

Impact of COVID-19 on overall business scenario

North America Customer Experience ManagementMarket Revenue 2020

Global market revenue in 2020 will be derived taking into various micro & macro level factors; along with COVID-19 pandemic

Competitive Analysis

Company Market Share Analysis, 2019 (%)

Supply Chain Analysis

Analysis pertaining to several participants of supply chain such as raw material suppliers, distributors, & OEMs along with others will be highlighted in the study

Data Source

Primary & Secondary Research, Internal Data Base & Company Annual Reports

Countries Included

U.S., Canada

Table of Contents
Chapter 1. Research Methodology & Data Sources
1.1. Data Analysis Models
1.2. Research Scope & Assumptions
1.3. List of Primary & Secondary Data Sources
Chapter 2. Executive Summary
Chapter 3. North America Customer Experience Management Market: Industry Analysis
3.1. Market segmentation
3.2. Supply chain analysis
3.3. Porter’s 5 forces analysis
3.4. PEST analysis
3.5. Market Dynamics
3.5.1. Market driver analysis
3.5.2. Market restraint analysis
3.5.3. Market opportunity analysis
3.6. Company Market Share Analysis, 2019
Chapter 4. North America Customer Experience Management Market: Deployment Insights
4.1. Global Deployment Historic Market Data & Future Forecasts, 2016-2027
4.2. Cloud
4.2.1. Historic Market Data & Future Forecasts, 2016-2027
4.2.2. Historic Market Data & Future Forecasts By Country, 2016-2027
4.3. On-Premise
4.3.1. Historic Market Data & Future Forecasts, 2016-2027
4.3.2. Historic Market Data & Future Forecasts By Country, 2016-2027
Chapter 5. North America Customer Experience Management Market: Analytical Tool Insights
5.1. Global Analytical Tool Historic Market Data & Future Forecasts, 2016-2027
5.2. Enterprise Feed Management (EFM) Software
5.2.1. Historic Market Data & Future Forecasts, 2016-2027
5.2.2. Historic Market Data & Future Forecasts By Country, 2016-2027
5.3. Speech Analytics
5.3.1. Historic Market Data & Future Forecasts, 2016-2027
5.3.2. Historic Market Data & Future Forecasts By Country, 2016-2027
5.4. Text Analytics
5.4.1. Historic Market Data & Future Forecasts, 2016-2027
5.4.2. Historic Market Data & Future Forecasts, By Country, 2016-2027
5.5. Web Analytics
5.5.1. Historic Market Data & Future Forecasts, 2016-2027
5.5.2. Historic Market Data & Future Forecasts, By Country, 2016-2027
5.6. Others
5.6.1. Historic Market Data & Future Forecasts, 2016-2027
5.6.2. Historic Market Data & Future Forecasts By Country, 2016-2027
Chapter 6. North America Customer Experience Management Market: TouchPoint Insights
6.1. Global TouchPoint Historic Market Data & Future Forecasts, 2016-2027
6.2. Store/Branches
6.2.1. Historic Market Data & Future Forecasts, 2016-2027
6.2.2. Historic Market Data & Future Forecasts By Country, 2016-2027
6.3. Call Centers
6.3.1. Historic Market Data & Future Forecasts, 2016-2027
6.3.2. Historic Market Data & Future Forecasts By Country, 2016-2027
6.4. Social Media Platform
6.4.1. Historic Market Data & Future Forecasts, 2016-2027
6.4.2. Historic Market Data & Future Forecasts, By Country, 2016-2027
6.5. Email
6.5.1. Historic Market Data & Future Forecasts, 2016-2027
6.5.2. Historic Market Data & Future Forecasts, By Country, 2016-2027
6.6. Mobile
6.6.1. Historic Market Data & Future Forecasts, 2016-2027
6.6.2. Historic Market Data & Future Forecasts By Country, 2016-2027
6.7. Web Services
6.7.1. Historic Market Data & Future Forecasts, 2016-2027
6.7.2. Historic Market Data & Future Forecasts By Country, 2016-2027
Chapter 7. North America Customer Experience Management Market: End-User Insights
7.1. Global End-User Historic Market Data & Future Forecasts, 2016-2027
7.2. BFSI
7.2.1. Historic Market Data & Future Forecasts, 2016-2027
7.2.2. Historic Market Data & Future Forecasts By Country, 2016-2027
7.3. Retail
7.3.1. Historic Market Data & Future Forecasts, 2016-2027
7.3.2. Historic Market Data & Future Forecasts By Country, 2016-2027
7.4. Healthcare
7.4.1. Historic Market Data & Future Forecasts, 2016-2027
7.4.2. Historic Market Data & Future Forecasts By Country, 2016-2027
7.5. IT & Telecom
7.5.1. Historic Market Data & Future Forecasts, 2016-2027
7.5.2. Historic Market Data & Future Forecasts By Country, 2016-2027
7.6. Manufacturing
7.6.1. Historic Market Data & Future Forecasts, 2016-2027
7.6.2. Historic Market Data & Future Forecasts, By Country, 2016-2027
7.7. Government, Energy & Utilities
7.7.1. Historic Market Data & Future Forecasts, 2016-2027
7.7.2. Historic Market Data & Future Forecasts, By Country, 2016-2027
Chapter 8. North America Customer Experience Management Market: CountryInsights
8.1. Global North America Customer Experience ManagementMarket Data & Future Forecasts, By Country 2016-2027
8.2. North America
8.2.1. Historic Market Data & Future Forecasts, 2016-2027
8.2.2. Historic Market Data & Future Forecasts, By Deployment, 2016-2027
8.2.3. Historic Market Data & Future Forecasts, By Analytical Tool, 2016-2027
8.2.4. Historic Market Data & Future Forecasts, By TouchPoint, 2016-2027
8.2.5. Historic Market Data & Future Forecasts, By End-User, 2016-2027
8.2.6. U.S.
8.2.6.1. Historic Market Data & Future Forecasts, 2016-2027
8.2.6.2. Historic Market Data & Future Forecasts, By Deployment, 2016-2027
8.2.6.3. Historic Market Data & Future Forecasts, By Analytical Tool, 2016-2027
8.2.6.4. Historic Market Data & Future Forecasts, By TouchPoint, 2016-2027
8.2.6.5. Historic Market Data & Future Forecasts, By End-User, 2016-2027
8.2.7. Canada
8.2.7.1. Historic Market Data & Future Forecasts, 2016-2027
8.2.7.2. Historic Market Data & Future Forecasts, By Deployment, 2016-2027
8.2.7.3. Historic Market Data & Future Forecasts, By Analytical Tool, 2016-2027
8.2.7.4. Historic Market Data & Future Forecasts, By TouchPoint, 2016-2027
8.2.7.5. Historic Market Data & Future Forecasts, By End-User, 2016-2027

Chapter 9. Company Profiles
9.1. Open Text Corporation
9.1.1. Company Description
9.1.2. Financial Highlights
9.1.3. Product Portfolio
9.1.4. Strategic Initiatives
9.2. Oracle
9.2.1. Company Description
9.2.2. Financial Highlights
9.2.3. Product Portfolio
9.2.4. Strategic Initiatives
9.3. Adobe
9.3.1. Company Description
9.3.2. Financial Highlights
9.3.3. Product Portfolio
9.3.4. Strategic Initiatives
9.4. Avaya Inc.
9.4.1. Company Description
9.4.2. Financial Highlights
9.4.3. Product Portfolio
9.4.4. Strategic Initiatives
9.5. Clarabridge
9.5.1. Company Description
9.5.2. Financial Highlights
9.5.3. Product Portfolio
9.5.4. Strategic Initiatives
9.6. Freshworks Inc.
9.6.1. Company Description
9.6.2. Financial Highlights
9.6.3. Product Portfolio
9.6.4. Strategic Initiatives
9.7. GENESYS
9.7.1. Company Description
9.7.2. Financial Highlights
9.7.3. Product Portfolio
9.7.4. Strategic Initiatives
9.8. IBM Corporation
9.8.1. Company Description
9.8.2. Financial Highlights
9.8.3. Product Portfolio
9.8.4. Strategic Initiatives
9.9. Medallia Inc.
9.9.1. Company Description
9.9.2. Financial Highlights
9.9.3. Product Portfolio
9.9.4. Strategic Initiatives
9.10. Nokia Networks
9.10.1. Company Description
9.10.2. Financial Highlights
9.10.3. Product Portfolio
9.10.4. Strategic Initiatives

List of Tables
Table 1 North America Customer Experience Management MarketMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 2 North America Customer Experience ManagementMarket Data & Future Forecasts, By Country, 2016-2027 (USD Billion)
Table 3 North America Customer Experience ManagementMarket Data & Future Forecasts, By Deployment, 2016-2027 (USD Billion)
Table 4 CloudMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 5 On-PremiseMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 6 North America Customer Experience ManagementMarket Data & Future Forecasts, By Analytical Tool, 2016-2027 (USD Billion)
Table 7 Enterprise Feed Management (EFM) Software Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 8 Speech Analytics Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 9 Text Analytics Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 10 Web Analytics Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 11 OthersMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 12 North America Customer Experience ManagementMarket Data & Future Forecasts, By TouchPoint, 2016-2027 (USD Billion)
Table 13 Store/Branches Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 14 Call Centers Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 15 Social Media Platform Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 16 Email Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 17 Mobile Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 18 Web Services Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 19 North America Customer Experience ManagementMarket Data & Future Forecasts, By End-User, 2016-2027 (USD Billion)
Table 20 BFSI Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 21 Retail Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 22 Healthcare Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 23 IT & Telecom Market Data & Future Forecasts, 2016-2027 (USD Billion)
Table 24 ManufacturingMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 25 Government, Energy & UtilitiesMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 26 North America North America Customer Experience ManagementMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 27 North America North America Customer Experience ManagementMarket Data & Future Forecasts,By Deployment, 2016-2027 (USD Billion)
Table 28 North America North America Customer Experience ManagementMarket Data & Future Forecasts, By Analytical Tool, 2016-2027 (USD Billion)
Table 29 North America North America Customer Experience ManagementMarket Data & Future Forecasts,By TouchPoint, 2016-2027 (USD Billion)
Table 30 North America North America Customer Experience ManagementMarket Data & Future Forecasts, By End-User, 2016-2027 (USD Billion)
Table 31 U.S. North America Customer Experience ManagementMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 32 U.S. North America Customer Experience ManagementMarket Data & Future Forecasts,By Deployment, 2016-2027 (USD Billion)
Table 33 U.S. North America Customer Experience ManagementMarket Data & Future Forecasts, By Analytical Tool, 2016-2027 (USD Billion)
Table 34 U.S. North America Customer Experience ManagementMarket Data & Future Forecasts,By TouchPoint, 2016-2027 (USD Billion)
Table 35 U.S. North America Customer Experience ManagementMarket Data & Future Forecasts, By End-User, 2016-2027 (USD Billion)
Table 36 Canada North America Customer Experience ManagementMarket Data & Future Forecasts, 2016-2027 (USD Billion)
Table 37 Canada North America Customer Experience ManagementMarket Data & Future Forecasts,By Deployment, 2016-2027 (USD Billion)
Table 38 Canada North America Customer Experience ManagementMarket Data & Future Forecasts, By Analytical Tool, 2016-2027 (USD Billion)
Table 39 Canada North America Customer Experience ManagementMarket Data & Future Forecasts,By TouchPoint, 2016-2027 (USD Billion)
Table 40 Canada North America Customer Experience ManagementMarket Data & Future Forecasts, By End-User, 2016-2027 (USD Billion)

List of Figures
Fig.1 Data Analysis Model
Fig.2 North America Customer Experience Management Market, by 2016-2027 (USD Billion)
Fig.3 North America Customer Experience Management Market Segmentation
Fig.4 Supply chain analysis
Fig.5 North America Customer Experience Management Market Driver Anlaysis
Fig.6 North America Customer Experience Management Market Restraint Analysis
Fig.7 North America Customer Experience Management Market Opportunity Analysis
Fig.8 Porters 5 Forces Model
Fig.9 PEST Analysis- North America Customer Experience Management Market
Fig.10 Company Market Share Analysis, 2019

North America Customer Experience Management Market Segmentation:

North America Customer Experience Management Market, By Deployment (2016-2027)

  • Cloud
  • On-Premise

North America Customer Experience Management Market, By Analytical Tool (2016-2027)

  • Enterprise Feed Management (EFM) Software
  • Speech Analytics
  • Text Analytics
  • Web Analytics
  • Others

North America Customer Experience Management Market, By TouchPoint (2016-2027)

  • Store/Branches
  • Call Centers
  • Social Media Platform
  • Email
  • Mobile
  • Web Services

North America Customer Experience Management Market, By End-User (2016-2027)

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Government, Energy & Utilities

North America Customer Experience Management Market, By Country (2016-2027)

  • North America
    • U.S.
    • Canada

Major Players Operating in the North America Customer Experience Management Market:

  • Open Text Corporation
  • Oracle
  • Adobe
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • GENESYS
  • IBM Corporation
  • Medallia Inc.
  • Nokia Networks

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